In November 2023, we had a delay with our usual manufacturer who flavours our raw whey from our farmers, into a delicious Chocolate and Strawberries & Cream powder.
We had the choice to either wait 4-8 more weeks, or use a different trusted and verified supplier to mix & flavour the raw whey from our farmers.
We chose to use the new supplier, who when testing, matched the flavour profile, nutritional information and mixability within 95% of our current WHEYD flavours.
That said, on final production, 80% of the batch has mixability and taste issues and our choice to use them backfired.
Batch codes affected were: M3297 & M3298.
We are therefore offering either full refund, option to use Chocolate or Strawberries & Cream sachets, or wait for new stock (estimated first week of December 2023) for anyone affected.
This was our error and we're taking full responsbility, and I can only apoligise for it backfiring and you not receiving the delicious whey that you deserve.
If you are affected by this, please contact me personally at firstname.lastname@example.org, quoting your order number, and we'll help rectify it ASAP.
I'd also like to thank the customers who have informed us and have been so considerate, understanding & patient through this process. You're our heroes!
Sorry again, and lesson learnt, we'll never use another supplier again!